Hotel and Restaurant Association Western India

Objective of the Association Since February 1951, when the Hotel and Restaurant Association (Western India) was incorporated as a Company limited by guarantee and not having share capital, the Association has served the interests of the hotel and restaurant industry. The Association over the last several years has taken effective steps to encourage, promote and protect the interest of member establishments. It has been rendering professional assistance from time to time to all its members on topics of vital importance. Territorial Jurisdiction The Association admits & assists members operating in the Western India Region viz. in the states of Maharashtra, Gujarat, Madhya Pradesh, Chhattisgarh, Goa and the Union Territory of Dadra & Nagar Haveli and Daman & Diu. Scope of Service The Association renders assistance during promotion & operation of any hotel and/or members, information on various aspects such as applicability of laws, tax matters, labour, liaison with the tourist department, foreign exchange & import licensing, etc. The Association issues from time-to-time circulars clarifying matters concerning the hotel & restaurant industry & brings out a monthly bulletin. It holds periodical meetings on subjects of topical interest to the industry & convenes Regional & National Conventions to deliberate upon matters affecting the industry. It has introduced a 20% Regional Discount Card Scheme operated on reciprocal basis for functional Hotel & Restaurant members.

Introduction

This Privacy Policy outlines our commitment to data protection and compliance with data protection laws within India. It aims to provide transparency and assurance to our members regarding the collection, storage, and use of their personal information. By becoming a member and using our services, you consent to the practices described in this policy.

Our Role

We are an Association that provides Membership services to restaurants, hotels, and other establishments in Western India who choose to be our members. We collect personal and business data as part of the membership process, which helps us deliver our services effectively.
Consent of the prospect member is sought in the application form filled by the prospect member.
If a member does not provide their consent, HRAWI will be unable to offer certain benefits or services associated with their membership, such as:
• Government Liaison & Representations
• Legal & Statutory Counselling
• State & National Policies
• Membership Discount Card (Only For Hotel & Restaurant Members) And Certificate
• Eazydiner Prime Membership
• HRAWI Website
• Seminars
• FSSAI Trainings
• Classification
• FHRAI Membership
• HRA Today Bi- Monthly Magazine & Monthly Newsletter
• HRAWI Annual Scholarship Grant
• Circular & Notifications
• Social Media

Why We Collect PII

We collect personally identifiable information (PII) to ensure the efficient delivery of our services and to comply with the requirements of operating an association. The specific reasons for collecting each category of PII are as follows:
• Name: Your name is collected to establish your membership, personalize communications, and facilitate interactions with our services.
• Address: Your address is required for various purposes, including verifying your membership eligibility, enabling specific features within our application, and delivering relevant communications.
• PAN Card: Your PAN card information may be collected for taxation purposes and to comply with legal obligations.
Please note that the collection of PII is done in accordance with applicable laws and regulations, and we take appropriate measures to protect the confidentiality and security of the collected information. This information is not shared with third parties except as required by law.

Security of PII

We employ robust security measures to ensure the secure storage of collected PII:
• Access Control: Authorized personnel with specific job responsibilities have limited access to stored PII, enforced through unique user credentials and role-based permissions.
• Physical Security: Physical safeguards like access controls and surveillance systems protect against unauthorized physical access.
• Disciplinary Policy: Strict policies and non-disclosure agreements prevent misuse of Personal Data by staff and vendors.
• Vendor Policy: Strong agreements are in place with vendors processing personal data, including regular risk assessments.
• Security Audits: Periodic security audits and assessments identify and address vulnerabilities to maintain robust security.
Please note that while we implement these measures, no method of data transmission or storage can be entirely guaranteed as 100% secure. However, we strive to adhere to industry best practices for data protection.

Obligations to Members

We offer a Member Helpdesk for Modification, Deletion, and Consent Withdrawal of Personal Data. Our Data Protection Officer (DPO), Mr. Hemanshu Chauhan (asg@hrawi.com), oversees privacy practices, compliance, and acts as the main point of contact for queries related to PII processing.

Security Incidents

We take PII security seriously and have outlined guidelines for addressing security incidents:
• Critical Security Incidents: A dedicated response team addresses critical incidents promptly, mitigating their impact, investigating causes, and implementing corrective actions.
• Incidents Involving PII: Unauthorized access, disclosure, alteration, or destruction prompts immediate assessment and necessary actions. Affected individuals are informed with protective measures.

Security Protocols with Vendors

Our data sharing with trusted vendors is governed by robust security protocols:
• Confidentiality Measures: Legally binding agreements enforce vendor confidentiality and restrict data use.
• Data Encryption: Industry-standard encryption protocols protect data during transmission and storage.
• Security Audits: Regular assessments of vendors' security practices ensure compliance.
• Incident Response and Notification: An incident response plan addresses breaches or incidents involving vendors, ensuring timely notifications.
• Any Vendor/ Consultant/ Service Provider under an active Agreement/ Contract is restricted to compromise any data/ information in any format within their custody. Upon the expiration or termination of any Agreement/ Contract vendor shall promptly return all data/ information, in any format, held within their custody & any residual copies must be explicitly destroyed, with confirmation provided to HRAWI. Detection of any unauthorized use or abuse is imperative & the liability solely stands with the Vendor/ Consultant/ Service Provider & not HRAWI.
No Misuse of PII

We want to assure our members that the PII collected by us is never misused for any purpose other than those explicitly mentioned in this policy. We are committed to upholding the trust you place in us and ensuring that your data is treated with the utmost respect and integrity.

Conclusion

This Privacy Policy underscores our commitment to protecting your personal information and complying with data protection laws. Regular updates and compliance with best practices reflect our dedication to data security and privacy.

For any queries, concerns, or requests related to your personal data, please contact our Data Protection Officer, Mr. Hemanshu Chauhan, at (asg@hrawi.com).

Visa, Master and American express Card payments are processed through our online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us.
In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway you will receive confirmation of completion of transaction.
Our Payment Gateway uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information.
You can be assured that we offer you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
The materials used and displayed on our site, including the text, software, graphics, directories, guides, news articles, opinions, reviews, photographs, video clips, audio clips, illustrations, profiles, and trademarks and service marks, names and logos and the like, collectively the "Content", are the property of HRAWI.
You agree not to reproduce, modify, distribute, disseminate, publish, broadcast, sell, retransmit, or circulate any such material without the written consent and permission of HRAWI.
If you have any concern about privacy at our website, please contact our Web Master and we will try to resolve it. We use third-party advertising companies to serve ads when you visit our Web site.
Our third-party advertising company also separately places or recognizes a cookie file on your browser in the course of delivering advertisements to this site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. Other companies' use of their cookies is subject to their own privacy policies, not this one.
If you would like more information about this practice and to know your choices about not having this information used by these companies, please contact our Web Master.
HRAWI may update this policy any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified by you or by placing a prominent notice on our site.

Cancellation
New Membership Fees and Membership Renewal Fees are not refundable.
In case you decide to cancel the order for a publication or subscription for the magazine, you can do so within one week of placing the order as we dispatch your order after 7 days of receiving your order. Orders cannot be cancelled once the dispatch has been made. Your credit card account will be credited by the amount less 10% transaction charges within 30 days of cancellation of order.

Definition:

ICBI’s Image Scope is a 90-minutes diagnostic session with an expert Image Consultant. It helps you identify the gaps in the Image projected by you and helps you understand the possible solutions. You can then decide to avail of the services of an Image Consultant to implement the solution or you may opt to do it on your own using the free guide that you will receive as a part of the Image Scope session.

Coverage:

The 90-minutes Image Scope session with an expert Image Consultant shall include the following:

Success Essentials and How Your Image Impacts Your Success
Perception Gap Self-Assessment to Know Current State of Your Image
Perception Gap Assessment by Others - A Tool to Know What Others Think of You
Power of Personal Appearance and 4 A’s of Image Management
Appearance Management Comfort Assessment
Wheel of Life and Level of Satisfaction in Each Aspect of Life
A Quick Reference Guide to Projecting a Winning Image Compiled by Suman Agarwal, Senior most Image Consultant in the Indian Sub-continent as a Bonus
100% Money Back Guarantee post Image Scope Session, if dissatisfied with the Session

Locations:

The 90-minutes Image Scope session will be facilitated at the nearest ICBI Center. Currently, ICBI has Centers at the following locations: Mumbai (Andheri West, Churchgate, and Thane West), New Delhi, Gurgaon, Kolkata, Jaipur, Pune, Ahmedabad, Bengaluru (Koramangala & St. Mark’s Road), Chandigarh, Chennai, Hyderabad, Surat and Vadodara. If the customer resides in a city where ICBI does not have a Center, the Image Scope session shall be facilitated via SKYPE or similar tool.

Money Back Guarantee:

Your 90-minutes Image Scope session comes with a 100% money-back guarantee (after the Image Scope session has been completed by the expert Image Consultant). If you feel that it has not added any value, you can ask for a full refund – no questions asked.

Data Usage:

The details as given by you while making the payment will only be used by ICBI to facilitate the Image Scope service, and to occasionally send you emailers informing you of latest offers/ workshops/ trends in the Image Consulting industry.

Cancelling/ Rescheduling:

You may cancel/ reschedule your Image Scope session, provided it is done at least 24-hours before your scheduled session date & time. This is essential since the expert Image Consultant’s time is already booked in advance for you. In case you wish to cancel/ reschedule, you may send in a request via email to info@imageconsultinginstitute.com along with a brief mention of why you wish to cancel/ reschedule your 90-minutes Image Scope session.

Disclaimer:

The information contained in the Image Scope, other materials and the consultant’s opinions, are intended for educational and image enhancement purposes only, and ICBI will not be responsible, in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever, which may be suffered by the customer by his own interpretation and usage of the said information.